From a link to a parcel
Nine steps, split across the two numbers that matter. Everything before the arrival status belongs to a commodity order. Everything after it belongs to a parcel you build yourself.
The two numbers to keep straight
Okeyhaul gives your item a number beginning with OG and your parcel a number beginning with S. You are asked for one or the other every time you buy an extra service, so it is worth learning early which is which.
OG is the commodity order. It exists from the moment you submit a link, and it carries the seller price, the domestic freight inside China, and the free storage clock once the goods are shelved.
S is the parcel. It does not exist until you tick a set of shelved items and submit a waybill. It carries the international freight, the packaging consumables fee and any parcel level service.
Both formats come from the official pages, which tell you to write OG plus a number in the remarks box for an item and S plus a number for a parcel.
The whole trip, once
Where a step involves a number or a limit, the official article sits beside it.
Find the item and take the link
Browse a catalogue rather than the agent, because the product search and the image search render a login screen while you are signed out. Our category pages are on the category cards.
Decide who buys it
Purchase service means Okeyhaul pays the seller for you. Forwarding means you buy it and have the seller ship it to the warehouse. The cost sets differ, and so does what the warehouse knows about the item. official help article 212
Submit the link, or fill in the form
Links from the named marketplaces are read automatically. Anything else goes on the custom order screen, where you supply link, name, price and remarks yourself, and where the disclaimer excludes returns for specification differences on third party platforms. official help article 226
Group one seller into one order
Everything from a single seller, submitted and settled in one purchase order, pays the domestic delivery fee once. Overweight orders still trigger a shortfall. official help article 222
Pay, then wait on the seller
Domestic dispatch is typically three to seven days, same day for platform operated items, three to five days for affiliated merchants. Custom and pre sale items sit outside that range. official help article 216
Arrival, inspection and shelving
Arrival means the item entered the warehouse. It is inspected, weighed and measured, then shelved with the status that lets you submit a waybill. The measured weight can differ from the packed weight later, which is why keeping a balance is suggested. official help article 213
Choose what travels together
Choose a grouping that fits the route’s restrictions, packed weight and size. Splitting creates another parcel charge and does not remove import requirements. Check the current destination rules for the contents and value.
Submit the waybill and pay freight
This creates the parcel. International freight, the packaging consumables fee of 8 CNY and any parcel service settle here. If an item is under a mailing restriction, the waybill will not go through until you leave it behind. official help article 223, official help article 253
Dispatch, then the receiving rules
The recorded help article gives dispatch and carrier-collection targets; these are separate stages, not a promised delivery date. Check the current route and reporting terms, inspect the parcel when received and report damage or missing contents promptly with photographs.
When the link is not recognised
The custom order screen is the fallback, and it is public, so you can look at it before you have an account. It asks for the product link, a product name, remarks, the price and the quantity, and it shows a running total.
Two things there deserve attention. The remarks box is the only place colour, size and special instructions can go, because no other field carries them. And the disclaimer states plainly that specifications and sizes may differ on third party platforms, and that returns and exchanges are not covered.
What will Okeyhaul do with this link
Three questions, answered from the official help pages rather than from opinion. You get how the link enters the system, which fees settle on the commodity order, which settle on the parcel, who opens the box, and what could stop the waybill.
The checker covers all 40 combinations. The table underneath is a sample of eight of them, so the answers are readable without JavaScript as well.
Every line the checker prints carries the official article number it came from. Read that article before you spend money: policies move, and this guide was last checked on 2026-08-20.
| Link from | Item | Who buys | How it enters | Who opens it |
|---|---|---|---|---|
| Taobao, Tmall or 1688 | Clothing, bag, suitcase or shoes | Okeyhaul | Paste it into the search box and let the platform read it. | Unwrapped and checked for colour, size, style and large damage |
| Taobao, Tmall or 1688 | Sealed box, or an electronic product | Okeyhaul | Paste it into the search box and let the platform read it. | Checked from the outside only |
| Taobao, Tmall or 1688 | Light but big, like a duvet or a plush toy | Okeyhaul | Paste it into the search box and let the platform read it. | Checked from the outside only |
| Weidian, Yupoo or Xianyu | Clothing, bag, suitcase or shoes | Okeyhaul | Try pasting it, and have the custom order screen ready. The official pages disagree about whether this platform is covered. | Unwrapped and checked for colour, size, style and large damage |
| Weidian, Yupoo or Xianyu | Battery powered, liquid, powder or glue | Okeyhaul | Try pasting it, and have the custom order screen ready. The official pages disagree about whether this platform is covered. | Checked from the outside only |
| Some other Chinese site | Ceramics, glass or anything that snaps | Okeyhaul | Use the custom order screen and fill in link, name, price and details yourself. | Checked from the outside only |
| A photo or a name, with no link at all | Clothing, bag, suitcase or shoes | Okeyhaul | Use the custom order screen and fill in link, name, price and details yourself. | Unwrapped and checked for colour, size, style and large damage |
| Taobao, Tmall or 1688 | Clothing, bag, suitcase or shoes | You | Paste it into the search box and let the platform read it. | Unwrapped and checked for colour, size, style and large damage |
The paid extras, and which number they attach to
This is where the two units stop being an abstraction. Every extra is bought against one number or the other, and buying it against the wrong one wastes the fee.
Prices are the official ones at the date checked. They move, so read the article before paying.
| Service | Price | Charged per | What it does |
|---|---|---|---|
| OG Priority purchase | 5 CNY | per commodity order (OG) | the order is processed within 4 hours of the buyer's working time official help article 240 |
| OG Personalized photograph | 2 CNY | per photo | photos of a logo, or a measured length, sent by internal message within 24 hours official help article 239 |
| OG Extending the storage period | 20 CNY | per OG order, per 100 days | buy it before the free period runs out, not after official help article 241 |
| OG Reinforcement for fragile goods | 10 CNY | per item | air column bags around ceramics and glass, and the item is re-weighed afterwards official help article 242 |
| S Pre-packaged | 18 CNY | per request | the warehouse packs it early and tells you the weight before you pay freight official help article 244 |
| S Vacuum packaging | 20 CNY | per parcel | compresses quilts and clothing, chosen on the waybill screen official help article 245 |
| S Parcel photo | free | per parcel | three photos before the parcel ships, but only if you tick the box on the waybill screen official help article 243 |
All figures from the official value added service pages, read on 2026-08-20. Parcel photos cost nothing but only happen if you tick the box while submitting the waybill.
Estimate the freight before you commit
The freight estimate page is public. It asks for a destination country, a weight in grams and three dimensions in centimetres, then returns a cost per route.
Use the packed size, not the item size. A pair of shoes in its box, a duvet after vacuum packing and a plush toy squashed flat are three different parcels. If you cannot guess, pre packing is the paid service that tells you the real weight before you pay for freight.
The page carries its own caution that the number is an estimate and that account coupons apply at checkout, so treat the result as a range. Freight estimate
What you actually choose, at each of the two moments
The two main payment decisions are the purchase order and the parcel. Between them, monitor order messages, price shortfalls, warehouse photos and return deadlines so a problem can be resolved before dispatch.
When you create the order
- Purchase service or forwarding
- Which seller, and whether to group several items into one order
- Colour, size and instructions in the remarks box
- Whether to pay for priority purchase or extra photos
- Whether to ask for seller gifts, which must be remarked or they fall outside after sales service
When you build the parcel
- Which shelved items travel together
- Which route, once you have an estimate on the packed size
- Whether to pre pack, vacuum pack or reinforce
- Whether to insure, and against delay, customs hold or loss
- Whether to tick the free parcel photos, which are not automatic
Read QC before approving the parcel
Compare the photos with the original order: model, colour, quantity, size label and visible condition. Read measurements in the stated units and compare them with a garment that fits you. A label alone does not establish the fit.
If the evidence is missing, request a specific close-up or measurement: for example, a flat chest width with the tape ends visible. Ask about the extra-photo fee and whether opening a seal affects returns. Photos cannot prove electronics performance or authenticity.
Before rejecting an item, check seller return eligibility, the deadline and domestic return freight with the agent. Keep the order number and photos in the support conversation. Decide before packing and dispatch make a return harder.
Follow the parcel through delivery
Keep the parcel number, paid quote and carrier tracking. A label can exist before carrier collection. If tracking stalls, give support the last scan and date and ask which stage needs investigation.
On delivery, photograph the label, damaged packaging and affected items, keep the packaging and check the route’s current reporting deadline. An unboxing record can help document a missing or damaged item.